Hotel Reservationist

Resorts & Game Lodge
Overview

Hotel Reservationist

Accurately input and manage reservations using the hotel’s PMS system (OPERA) a must!

We are seeking a professional and enthusiastic Hotel Reservationist to join our client Front Office team.

 

No. of Vacancies
1
Specific Skills
  • The Reservationist will be responsible for handling of all room reservation enquiries via telephone, email, and online platforms promptly and professionally.
  • Accurately input and manage reservations using the hotel’s PMS system (OPERA).
  • Maintain up-to date knowledge of room types, rates, promotions, and special packages.
  • Ensure guest details and preferences are correctly recorded for a personalized experience.
  • Coordinate with Front Office, Housekeeping, and Sales departments to ensure smooth operations.
  • Upsell room categories and add-on services to maximize revenue.
  • Respond to guest queries and requests courteously and efficiently.
  • Previous experience in hotel reservations or front office operations (minimum 1-2 years preferred).
  • Excellent verbal and written communication skills.
Additional Requirements
  1. Always follow Hotel policies and standard operating procedures.
  2. Proficiency in hotel Management systems (Opera, Protel, or similar).
  3. Strong customer service and sales orientation.
Job Nature
Full-Time
Educational Requirements
Essential Education:
  1. Grade 12 (Matric)
  2. Hospitality Qualification
Experience Requirements
1 - 2 years preferred
Job Location
Johannesburg - Gauteng
Salary
R15 000
Other Benefits
Live-In Accommodation Offer
Job Level
Mid-level
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